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Privacy Policy

Introduction

This Privacy Policy (“Policy”) outlines how Pipasa Technologies LLP ("Dr.Codez," "we," "us," or "our") collects, uses, processes, stores, and shares information from users (“you” or “your”) on our platform ("Platform"), which includes our website and associated services ("Services"). This Policy is in compliance with relevant Indian laws, specifically Section 43A of the Information Technology Act, 2000, Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”), and Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”). By using our Platform or Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy, as well as our Terms of Use.

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1. Information We Collect

We collect various types of information to provide and improve our Services:

  1. Personal Information: We collect personal details you provide directly, such as your name, contact information (email address, phone number), geographical address, and any other relevant details to create and manage your account.

  2. Sensitive Personal Data or Information (SPDI): As per the SPDI Rules, we may collect certain health-related and sensitive information, such as medical records, prescriptions, and consultation notes, necessary for facilitating medical services and consultations on the Platform.

  3. Automatic Information: We may automatically collect device-specific information, including IP address, browser type, operating system, and Platform usage behavior, to improve your experience and protect the security of our Platform.

  4. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Platform, remember your preferences, and track interactions for analytics purposes. You may manage your preferences regarding cookies through browser settings, but some Platform features may not function fully if you disable cookies.

  5. Information from Other Sources: We may receive information from third-party sources, including payment providers, analytics partners, and marketing channels, to enrich your experience on the Platform.

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2. Use of Collected Information

The information we collect serves multiple purposes, including:

  1. Providing and Improving Services: We use your information to facilitate healthcare consultations, manage your account, and deliver personalized services.

  2. Communications: We may send you important notifications about your use of the Platform, including transaction confirmations, updates on our services, and other administrative messages.

  3. Security and Compliance: Information is used to secure the Platform, enforce our policies, and comply with applicable laws, such as the Information Technology Act and SPDI Rules.

  4. Data Analytics: We analyze Platform usage patterns to improve our offerings, track trends, and refine recommendations.

  5. Research and Development: De-identified or aggregated data may be used for research, statistical analysis, and business development purposes.

  6. Marketing: If you consent, we may use your information to provide personalized promotions or updates on relevant products or services.

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3. Disclosure and Sharing of Information

We only share your information in limited situations, as follows:

  1. Service Providers and Partners: We may share necessary information with service providers who assist us in delivering the Services, such as data hosting, payment processing, or customer support. These providers are bound by strict confidentiality agreements.

  2. Legal Compliance and Protection: We may disclose your information if required by law, regulation, or legal process, or to protect our rights, enforce agreements, prevent fraud, or ensure the safety of our users and the public.

  3. Business Transfers: If Dr.Codez is involved in a merger, acquisition, or asset sale, your information may be transferred to the new entity under the same privacy protections.

  4. With Consent: In cases where additional data sharing is necessary, we will obtain your explicit consent.

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4. Data Security

Dr.Codez implements reasonable security practices and procedures in line with industry standards to protect your personal and sensitive information. These include encryption, access restrictions, and regular security audits to prevent unauthorized access, modification, disclosure, or destruction of data. Our practices adhere to the ISO/IEC 27001 standard as a part of reasonable security practices as defined under Section 43A of the IT Act and the SPDI Rules.

While we strive to protect your information, no data transmission or storage system can be guaranteed to be fully secure. We encourage you to take necessary precautions to safeguard your account details.

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5. Data Retention and Storage

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Upon your request or termination of your account, we will delete or anonymize your data, except as required to meet legal obligations or as specified under the SPDI Rules.

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6. Access, Control, and User Rights

Subject to applicable laws, you have the right to access, correct, and update your personal information. To exercise these rights, you can contact us directly.

Additional rights include:

  1. Right to Restrict Processing: You may request that we limit the processing of your data under certain circumstances.

  2. Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time.

  3. Right to Data Portability: Where feasible, you may request a structured copy of your data for transfer to another service provider.

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7. User Responsibility for Account Security

Your account security is also dependent on you. Please keep your login credentials confidential and secure. In case of unauthorized access or breach of your account, you must notify us immediately. Unauthorized use of your account may result in its suspension or termination.

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8. Children’s Privacy

The Platform is intended for users above 18 years of age. We do not knowingly collect information from minors. If we become aware that we have inadvertently collected personal information from a user under 18, we will take steps to delete it promptly. Parents or guardians can contact us to request the deletion of any minor’s information.

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9. Third-Party Links and Services

Our Platform may contain links to external websites or applications for your convenience. Dr.Codez is not responsible for the content, privacy policies, or practices of these external sites. We recommend that you review their privacy policies before interacting with them.

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10. Cross-Border Data Transfers

Dr.Codez may process your data on servers located outside of India. We ensure that appropriate safeguards are in place, including standard data protection clauses, to comply with applicable data protection laws.

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11. Compliance with IT Act and SPDI Rules

This Policy aligns with Section 43A of the IT Act and the SPDI Rules, ensuring reasonable practices to protect sensitive personal information and rights of users. In case of data breach or any security incident, we will take prompt steps to contain, assess, and mitigate the incident, and notify affected parties as required under the law.

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12. Changes to this Policy

Dr.Codez may update this Policy periodically. Changes will be posted on the Platform, and significant updates will be communicated through email or notifications on the Platform. Continued use of the Platform after the changes constitutes acceptance of the updated Policy.

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13. Grievance Redressal Mechanism

In compliance with Regulation 3(1) of the Intermediaries Guidelines, we have appointed a Grievance Officer for addressing privacy-related complaints. If you have any questions, concerns, or grievances regarding this Policy or your privacy rights, please contact our Grievance Officer:

  1. Name: Mahesh S Patil

  2. Address: Pipasa Technologies LLP, Plot No. 27, Mahavir Colony 2, Beside IRCED Bhavan, Dhamni Road, Sangli 416410, Maharashtra, India.

  3. Phone: 9607150847

  4. Email: info@pipasa.io

We aim to resolve all grievances within 15 days of receipt.

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14. Miscellaneous

  1. Disclaimer: While we are committed to protecting your privacy, we cannot guarantee that your personal information will never be disclosed in ways not described in this Policy. You acknowledge that you use the Platform at your own risk.

  2. Indemnity: You agree to indemnify Dr.Codez against claims by third parties arising from your disclosure of information to unauthorized third parties.

  3. Severability: If any clause in this Policy is deemed invalid, the remaining clauses remain in effect.

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